Frequently Asked Questions

Opening an account takes approximately 10-15 minutes. Click "Open an Account" on our website, complete the online application providing your personal and financial information, upload proof of identity (passport or driving licence) and proof of address (dated within last 3 months), complete our risk assessment questionnaire to determine your risk profile, electronically sign the Investment Management Agreement, and fund your account with a minimum of £1,000 via UK bank transfer.

You need: (1) Government-issued photo ID (UK passport, driving licence, or national identity card), (2) Proof of address dated within last 3 months (utility bill, bank statement, or council tax bill), (3) National Insurance number or UK tax identification, (4) UK bank account details for deposits and withdrawals. For enhanced due diligence cases, we may request additional documentation such as source of funds evidence.

Account approval typically takes 24-72 hours after we receive all required documentation. We conduct identity verification, anti-money laundering checks, sanctions screening, and suitability assessments as required by FCA regulations. You will receive email notification once your account is approved and ready for funding.

Yes, Wealthhub offers Stocks and Shares ISAs and Self-Invested Personal Pensions (SIPPs) in addition to standard investment accounts. ISAs provide tax-free growth up to the annual subscription limit (£20,000 for 2024/25). SIPPs offer pension tax relief and tax-free growth but have access restrictions until age 55 (rising to 57 from 2028). Additional eligibility criteria and HMRC rules apply to both account types.

Fund your account via UK bank transfer (Faster Payments or BACS) for free processing, typically credited same day or within 2 hours. CHAPS transfers are also accepted for same-day processing but may incur bank fees. All deposits must come from a UK bank account in your name to comply with anti-money laundering regulations. International transfers are not accepted for initial funding but may be permitted for existing clients after enhanced due diligence.

Your Wealthhub portfolio includes four asset categories: (1) Exchange-Traded Funds (ETFs) providing diversified equity and fixed-income exposure (25-45% allocation), (2) Real Estate through REITs and property equity positions for income and inflation protection (15-35%), (3) Renewable Energy including solar, wind, and clean technology for growth exposure (10-30%), and (4) Foreign Exchange (Forex) positions in major G10 currency pairs for diversification (10-20%). Specific allocation depends on your risk profile.

Portfolio allocation is based on your risk profile determined during account opening. Conservative profiles emphasize stable income through higher ETF and real estate allocation with lower forex exposure. Balanced profiles provide equal weighting across all four categories. Growth-Oriented profiles maximize capital appreciation through higher renewable energy and forex allocation. Your allocation is subject to monthly rebalancing to maintain target ranges.

Your portfolio is systematically rebalanced on a monthly basis to maintain optimal allocation across ETFs, real estate, renewable energy, and forex. Monthly rebalancing enforces disciplined buy-low, sell-high execution by selling positions that have grown beyond target allocation and adding to positions that have declined. In addition to scheduled rebalancing, our portfolio managers may make tactical adjustments based on material market conditions or risk management requirements.

Yes, you can monitor your portfolio 24/7 through your secure online account dashboard. View real-time portfolio valuation, allocation across all four asset categories, individual position details, historical performance charts, transaction history including deposits, withdrawals, and rebalancing trades, and monthly performance statements. You'll also receive automated monthly statements via email with comprehensive performance reporting and fee disclosure.

Investment returns vary based on market conditions and your risk profile. Wealthhub does not guarantee returns or promise specific performance levels. Past performance is not indicative of future results. The value of investments can go down as well as up, and you may get back less than you invested. Our diversified four-asset approach targets risk-adjusted returns superior to traditional balanced portfolios, but actual results depend on market performance, timing, and numerous other factors beyond our control.

Yes, you may change your risk profile (Conservative, Balanced, or Growth-Oriented) at any time by contacting our portfolio management team. Changes require updated suitability assessment to ensure the new risk profile remains appropriate for your financial situation. Once approved, your portfolio will be reallocated during the next monthly rebalancing cycle to match your new target allocation across ETFs, real estate, renewable energy, and forex.

Wealthhub charges a transparent fee structure: (1) Annual management fee of 0.15% (15 basis points) charged monthly on average daily balance, covering portfolio management, rebalancing, custody, reporting, and platform access, and (2) Performance fee of 15% applied only to realized profits above the previous high-water mark, ensuring we never charge twice on the same gain. There are no hidden fees, trading commissions, withdrawal fees, or account closure penalties. All fees are subject to UK VAT at 20%.

Management fees are calculated monthly based on your average daily portfolio balance. The 0.15% annual fee equals approximately 0.0125% per month. For example, a £50,000 account pays approximately £6.25 per month (£50,000 × 0.15% ÷ 12 months) plus VAT. Fees are automatically deducted from your account at the end of each month and clearly disclosed in your monthly statement. Pro-rata fees apply for partial months based on days your account was active.

Performance fees of 15% apply only to realized profits above your account's previous highest value (high-water mark). This means we only charge performance fees on net new gains, never on the same profit twice. For example, if your account grows from £10,000 to £11,500 (£1,500 gain), the performance fee would be £225 (15% × £1,500). The new high-water mark becomes £11,500. Performance fees are calculated monthly when profits are realized and clearly disclosed in your statement.

To withdraw funds, log in to your account, navigate to "Withdrawals," enter the amount you wish to withdraw, confirm your registered UK bank account details, and submit your request. Partial withdrawals must maintain the £1,000 minimum balance. Funds are typically transferred within 3-5 business days to your registered bank account. Withdrawals can only be made to the bank account you used for deposits to comply with anti-money laundering regulations. There are no withdrawal fees or penalties.

There are no lock-in periods or withdrawal penalties. You may withdraw funds at any time subject only to: (1) Maintaining £1,000 minimum balance for active accounts (full closure permitted below this), (2) Trade settlement periods (typically T+2 for most securities), (3) Same-account withdrawal requirement (anti-money laundering compliance). ISA withdrawals do not restore annual allowance in the same tax year. SIPP withdrawals before age 55 (rising to 57 from 2028) may trigger significant tax penalties and are generally prohibited except in serious ill-health cases.

To close your account, contact our support team at support@stenori.com or through your account dashboard. We will liquidate all positions in an orderly manner to achieve best execution, allow trades to settle (typically 2-5 business days), deduct any outstanding management and performance fees, and transfer the remaining balance to your registered UK bank account within 5-10 business days. There are no account closure fees or penalties. You may re-open an account in the future subject to standard onboarding procedures.

Access your account 24/7 through our secure online platform at www.stenori.com or via our mobile application (iOS and Android). Your dashboard provides real-time portfolio valuation, allocation breakdown across ETFs, real estate, renewable energy, and forex, individual position details with current market values, historical performance charts, transaction history, monthly statements, and fee disclosures. We recommend enabling two-factor authentication for enhanced security.

Wealthhub employs bank-level security including TLS 1.3 encryption for all data transmission, AES-256 encryption for stored data, mandatory two-factor authentication for account access, continuous monitoring for suspicious activity, regular security audits and penetration testing, secure ISO 27001 certified data centers, and segregated client asset accounts at FCA-regulated custodians. Your assets are legally protected from Wealthhub's creditors in the unlikely event of firm insolvency. Never share your login credentials with anyone.

You must keep your account information current. Log in to your account and navigate to "Settings" to update contact details (email, phone, address). For material changes (name changes, bank account updates, citizenship changes, PEP status), contact our support team with appropriate documentation. Address changes require new proof of address dated within last 3 months. Bank account changes require verification to comply with anti-money laundering regulations. You must notify us immediately of any changes to your financial circumstances that may affect investment suitability.

Wealthhub provides annual tax certificates and statements by January 31 for the previous tax year (April 6 to April 5). Documents include detailed transaction summaries, realized capital gains and losses for HMRC Self-Assessment reporting, dividend and interest income (where applicable), and fee summaries. ISA accounts have simplified reporting as gains and income are tax-free. Wealthhub does not provide personal tax advice. You are responsible for reporting investment income to HMRC and paying applicable Capital Gains Tax and Income Tax. Consult a qualified tax advisor for personal tax guidance.

Contact Wealthhub support via: (1) Email at support@stenori.com (typical response within 24 hours on business days), (2) Secure messaging through your account dashboard, (3) Phone during UK business hours (Monday-Friday, 9:00 AM - 5:00 PM GMT), or (4) Mail at our London registered office. For complaints, use complaints@stenori.com. For urgent account security issues, use the "Report Issue" feature in your dashboard for immediate attention. Our team is committed to responding promptly to all inquiries.

If you have a complaint, contact our Complaints Department at complaints@stenori.com. We will acknowledge your complaint within 3 business days and provide a full response within 8 weeks. If you are not satisfied with our response, or if we have not responded within 8 weeks, you may refer your complaint to the Financial Ombudsman Service (www.financial-ombudsman.org.uk, 0800 023 4567). You must refer your complaint to FOS within 6 months of receiving our final response. The FOS service is free for consumers and provides independent dispute resolution.